Southwest Airlines issues an apology after this video surfaces showing a woman being kicked off of her Los Angeles bound flight after she told the crew that she had a life threatening pet allergy.
The video shows the unidentified woman repeatedly asking Transportation Authority officers "What are you doing?" as they wrap their arms around her and drag her down the aisle.
The airline claims that a pet and a service animal were on the flight but that the woman didn't have the proper medical certificate to stay on board.
“Our policy states that a customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal on board," a Southwest Airlines spokesman said in a statement. "Our flight crew made repeated attempts to explain the situation to the customer, however, she refused to deplane and law enforcement became involved.”
According to the man that filmed the entire video said that the woman claimed that she had a "deadly allergy to dogs" and proceeded to ask that the dogs be removed from the flight. After the crew told her that they could not remove the dogs she asked for a type of injection to alleviate her symptoms.
People on board the flight heard the flight attendant say that they needed a certificate to administer an injection, which the woman couldn't provide. The pilot even offered to let her get off the plane so that she could have an injection administered and she declined, which is when law enforcement showed up.
According to witnesses the woman was yelling random things and knew that people were filming so she tried to make it as dramatic as possible.
Read more at NBCNews.com