American Airlines has suspended a flight attendant on Friday after an altercation with a passenger.
The attendant appears to take the stroller from the woman who is traveling with two young children and started arguing with other passengers. The argument was partially caught on video by another passenger.
The encounter took place at the San Francisco International Airport while the woman attempted to board the plane bound for Texas.
The flight attendant whose name has not been released from the airline, grabbed the stroller from the woman, who was carrying 15-month-old twins.
The video immediately went viral on social media showing the attendant nearly going to blows with another passenger tried to stand up for the woman.
“What we see on this video does not reflect our values or how we care for our customers,” the airline said in a statement. “The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions.”